FAQ's

QUESTION:  Explain your motto - think it. Brand it. Buy it.

ANSWER: 

At simplyPROMO, our motto - Think it. Brand it. Buy it.

Your ideas, our expertise — let’s make something great.

think it.   → Brainstorm your ideas
Bring your goals, dreams, or even wild ideas — we help turn them into branded products that shine.

brand it. → Pick your favorites
Choose from our curated products and let us apply your logo or design with care.

buy it.      → Get it delivered
One contact, no confusion — your finished products arrive on time and ready to impress.

QUESTION: Are you prices competive? (prove it!)

ANSWER: You bet they are — and we’re happy to show our work. SimplyPROMO is a member of the PromoEQP pricing group, an alliance that provides access to exclusive, competitive rates from a wide network of suppliers.
This membership strengthens our ability to deliver consistent value to clients, offering competitive pricing without complex negotiations or high-volume commitments.

QUESTION: Can I give simplyPROMO my own t-shirts etc. to decorate?

ANSWER: Sorry, we don't print or embroidery on client goods. We have excellent wholesale options we are happy to quote you on and sell branded.

Here is a Apparel Catalog link to get you started https://www.simplypromo.ca/sweatshirts-and-hoodies.htm

QUESTION: Are there minimums when ordering with Simply Promo?

ANSWER: Yes — but we keep it simple and transparent.
•     Decorated Apparel & Headwear: Minimum order is 12 pieces. The more you order, the sharper the pricing — and we’re happy to quote different quantities so you can see the price breaks.
•     Promotional Products: Minimums vary by item and supplier. Generally, smaller items come with higher minimums. We’ll always show the lowest available quantity in your quote.
Your custom quote will highlight both the minimums and the best pricing opportunities. Volume purchasing often unlocks better value — and we’ll help you make the most of it.

QUESTION: Do I get to see a proof at simplypromo ?

ANSWER: Absolutely! Paper proofs and virtual samples are offered at no charge and are easy for us to do. Production times do not begin until your custom proof is approved.

QUESTION: Is Simply Promo a locally owned Canadian business?

ANSWER: Yes, we are proudly a family owned business operating from North Vancouver. Creating and selling Branded Merch, Screen Printing & Embroidery in North Vancouver & Beyond

QUESTION: I don't have Vector art work - can Simply promo help?

ANSWER: You bet! To print your logo we need Adobe Illustrator (AI) file,, EPS or PDF vector format with all text converted to outlines. Please save as .eps or native .ai file.

We can't use jpegs, bit maps or napkin drawings. However - we can help you out.

CLICK this link to get graphics pricing and services

QUESTION: I'm ready to order what do you need simplyPROMO ?

ANSWER: To help us process your order quickly, please use this 8 point checklist for providing your information by email or phone. CONTACT US TO ORDER NOW!

• CONTACT US TO ORDER NOW!

  1. Your Contact Info
     – Full name and phone number

  2. Billing & Shipping Details
     – Complete addresses and phone numbers for each

  3. Product Information
     – Style number or clear product description

  4. Order Details
     – Quantity, sizes, and colours (if applicable)

  5. Artwork Files
     – Send vector artwork only (AI, EPS, or PDF)
     – Note: JPGs and GIFs can’t be used for imprinting

  6. Decoration Preferences
     – Method (silkscreen, embroidery, laser engrave, print, etc.)
     – Location and size of imprint
     – Imprint colours (PMS # or Pantone code)
     We’ll provide proofs and suggestions before production

  7. Delivery Timeline
     – Your requested “in-hand” date — please allow extra time for shipping

  8. Payment
     – A 50% deposit is required for all new clients
     – We accept e-transfer, cheque, credit card, or cash
     – Orders are invoiced once shipped — prompt payment is always appreciated